Shipping policy

Last updated: October 23, 2026

Thank you for shopping with Evori Glow. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Every piece is sewn by hand at our studio in Vietnam. Orders are prepared and shipped within 1–5 business days. You’ll receive a confirmation email with tracking as soon as your order ships.

Delivery Times
Once your order ships, estimated delivery times are:

  • United States and United Kingdom: 7–14 business days
  • European Union and all other countries: 10–20 business days

Delivery times are estimates, not guarantees. They may be affected by customs processing, carrier delays, weather, or other events outside our control.

Need your order sooner? Message us at contact@evoriglow.com or on Instagram @evoriglow before you place your order, and we’ll let you know if faster shipping is possible.

Shipping costs
Shipping charges are calculated at checkout based on your destination and order weight, and are shown before you place your order.

No extra charges on delivery
The total you pay at checkout is the full price of your order. It covers your items, shipping, and any import duties, taxes and customs fees. You won’t need to pay anything more when your order arrives, wherever you are.

If a carrier or customs office ever asks you to pay additional charges on an Evori Glow order, please don’t pay. Contact us at contact@evoriglow.com or +44 20 3996 7635 and we’ll sort it out for you.

Order Tracking
Once your order ships, we’ll email you a confirmation with a tracking number and link. Please note tracking information may take time to update after you receive it.

Shipping destinations
We currently ship to Albania, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Finland, France, Georgia, Germany, Greece, Honduras, Hong Kong SAR, Hungary, India, Indonesia, Iraq, Ireland, Italy, Japan, Jordan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mexico, Moldova, Mongolia, Montenegro, Nepal, Netherlands, New Zealand, North Macedonia, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam, and Yemen.

Customs processing may affect delivery times for international orders.

Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages
If your order is lost in transit or arrives damaged, contact us with your order number (and a photo for damaged items) and we’ll send a replacement or give you a full refund. If your tracking hasn’t updated for an unusually long time, let us know and we’ll follow up with the carrier.

Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We can cancel or change your order for a full refund before it ships, but once it’s in transit we’re unable to modify it. Customers in the UK and Europe also have the right to cancel within 14 days of delivery. See our Refund Policy for details.

Questions?
Contact our team at contact@evoriglow.com or +44 20 3996 7635.