We’re sorry to inform you that we do not accept returns under any circumstances for international orders due to the high two-way shipping costs.

Evori only provides refunds in the following cases:

• 
  If the wrong item was sent (we will refund the amount of the incorrect item).
  
• 
  If items are missing from your order.
  

We do not accept refunds or exchanges for sizing issues or if the item does not fit.

To ensure the best fit, please kindly message us before placing your order for personalized sizing advice. 💕

For any questions, please feel free to contact us via Instagram or email. ✨

What payment methods do you accept? – We accept major credit/debit cards, PayPal, and other secure payment options. Your transactions are always encrypted for security.

To keep your Evori pieces looking their best, please follow the care instructions below:

Cotton Products

Hand wash in cool water for optimal longevity. Dry in the shade and avoid direct sunlight to prevent fading and fabric stress.

Fur-Trimmed Coats & Ponchos

We recommend professional dry cleaning at a specialized fur-care service. Avoid washing with water to maintain the texture, structure, and durability of the material.

Others

Place items in a laundry bag and wash on the gentlest cycle. Avoid tumble drying or exposing the pieces to harsh sunlight to preserve their shape, color, and overall quality.

Every Evori item is crafted with attention to detail—proper care ensures they continue to accompany you beautifully over time.

How can I track my order? – Once your order is shipped, you’ll receive a tracking link via email to monitor its progress in real time.